Returns & Exchanges Policy

Return Eligibility
We accept returns within 30 days of delivery for most items. To qualify:

  • Items must be unused and in original condition
  • Original packaging and tags must be included
  • Proof of purchase is required

Non-Returnable Items
The following cannot be returned:

  • Digital products
  • Gift cards
  • Final sale items (marked at purchase)
  • Used or damaged merchandise

How to Initiate a Return

  1. Visit our Returns Portal
  2. Enter your order number and email
  3. Select items for return
  4. Print your prepaid return label (where applicable)

Return Shipping

  • US returns: Prepaid label available (deducted from refund)
  • International returns: Customer pays return shipping
  • We recommend using a trackable shipping method

Refund Processing

  • Allow 5-7 business days for us to process returns
  • Refunds issued to original payment method
  • Original shipping costs are non-refundable

Exchanges
We currently offer:

  • Size exchanges for apparel (subject to availability)
  • Color exchanges for select items
    Contact us before returning for exchange options

Damaged/Defective Items
If you receive a faulty product:

  • Contact us within 7 days of delivery
  • Include photos of the damage
  • We’ll provide a prepaid return label

International Returns
Additional considerations:

  • Mark package as “Returned Goods”
  • Include all customs documentation
  • Refunds exclude original import duties

Return Status
Check your return status:

  • Through our Returns Portal
  • Via email notifications
  • Allow 48 hours for tracking updates

Special Circumstances
For issues beyond 30 days:

  • Contact our support team
  • Case-by-case evaluation
  • May offer store credit

Holiday Returns
Extended return window:

  • Purchases made Nov 1-Dec 24
  • Eligible for returns until Jan 15

Need Help?
Visit our Help Center for:

  • Return status inquiries
  • Exchange requests
  • Policy questions

Policy Updates
We reserve the right to:

  • Modify this policy
  • Refuse non-compliant returns
  • Update timeframes seasonally

Current policy always available on our website. Last updated [MM/DD/YYYY].